Return and Refund Policy

Return & Refund Policy – Grainsstore.com

1. Return Eligibility

• Returns are accepted within 7 days of purchase.
• Products must be unused, in original packaging, and accompanied by the bill or registered mobile number.
• Perishable items (e.g., fresh produce) are not eligible for return unless damaged or defective at the time of delivery.

2. Refund Process

• Refunds will be issued once the returned product is inspected and approved.
• Refunds for online payments will be processed to the original payment method within 7 business days.
• For Cash on Delivery (COD) orders, refunds will be provided via bank transfer or store credit.

3. Non‑Returnable Items

• Opened or partially used products.
• Items damaged due to customer misuse or negligence.
• Products purchased under clearance or special discount sales (unless defective).

4. Exchange Policy

• Eligible items may be exchanged for the same product or another item of equal value, subject to stock availability.

5. Customer Responsibility

• Customers must ensure correct product selection before purchase.
• Any discrepancies must be reported to customer support within 24 hours of delivery.

6. Contact for Returns
For assistance with returns or refunds, please contact:
📧 support@grainsstore.com